• Voice recognition allows for an easy interaction between patients and practice.
• Automatic redirecting of patient calls to the most relevant service.
• Advanced EMIS integration meaning patients can call and check or cancel appointments without needing to speak to a member of the team.

Offer the patients the means to manage their communications. This advanced and dynamic functionality allows you to provide patients the convenience of requesting a call back rather than wait in a call queue. We all know life is busy, and for those patients who can’t wait, offering them the choice for a call back can fit easily into their busy lives and still ensure that they are getting their appointment.

• Increase Patient Satisfaction
• Hand back control to your patients
• Flexible communications

We all know that information is key and only with the right information can we make informed choices in the running of your practice. Our dashboards provide the visual data of your practice or across the PCN in real time, giving you a clear picture of your patient communications. This means you can promptly manage changes when you need to, overall improving the patient experience. Our advanced reporting suite can create scheduled reports that are sat in your inbox when you need them, no need to manually set up the data.

• Reduce administration time.
• Real time information across all practices.
• Make informed decisions.

Our easy to use administration tool is designed to give you the power to manage your own system. Created to be simple to use, yet incredibly powerful, you have the control to make changes to how your system works with just a few clicks of a button. As part of your set up process, you’ll be fully trained on how to use this, but our customer service team is on hand 24/7 if you get stuck. You can make one off changes such as calendar changes to your practice diary, or set up more long term changes such as setting up users, call queues and IVR menu options.

Our advanced call campaigns allows you to reach out and connect with patients, requiring no manual intervention. Using our intelligent and advanced voice recognition, the system will engage and interact with patients. A great example of how this functionality is used can be for flu clinics, allowing the system to contact eligible patients, who can use voice recognition to secure their appointments. This feature will only select eligible patients and makes sure they only offer available appointments, stopping the calls once all the slots are filled. A huge time and resource saving for any practice.

• Time & resource saving benefits
• Cost savings

We know that the first contact your patient has with your practice often involved a call queue and we want to make this contact as intelligent and dynamic as possible. With our system you have full control over the entire call experience, from the welcome message that is played to how the call is directed. You can set up ‘vunerable’ patients to always get to the front of the queue, you can offer patient call back if the queue exceeds your expectations, you can play out of hour messages depending on the time or day of the week and much more. There range of options is extensive, and you have the flexibility to tailor each step of the patient journey.