We know that patients are at the heart of your practice, so we’ve designed our phone system to make the communication between your patients and your practice to be as seamless and straightforward as possible.

How do we do that?

Here are just some of the many features we have that enable all of those benefits:

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  Patient Call Back

  
  

  No longer do patients need to wait in a long call queue. They can request a call back at their convenience, the system will ‘hold’ their place in the queue for them and ring them back when they reach the front of the line. The patient still gets to speak to the surgery, without having to wait on the phone.

• 

  Patient Self Serve

  
  

  Our system has advanced integration with clinical systems which means a patient can call your surgery to check or cancel their appointments without having to wait and speak to the reception team. Using voice recognition, the system will intelligently route the call to the correct department without needing to go through to the reception team first.

• 

  Target the morning rush

  
  

  Out flexible system means you can re-allocate resources as and when the demand needs. Enable more staff to log in across the practice or entire PCN if needed to manage the workload and reduce the call wait time.

• 

  Prioritise Vulnerable Patients

  
  

  Make sure you never miss a priority call and route these patients to the front of the queue, as well as notifying the reception team who is calling before they even answer the call.